Frequently Asked Questions
Can I customize an engagement ring?
Yes! We specialize in custom engagement rings. You can choose your preferred diamond or gemstone, setting, and metal type. Simply reach out to us with your ideas, and our design team will guide you through the process to bring your dream ring to life.
How long will it take to receive my order?
Ready-to-ship rings typically arrive within 5–7 business days. Custom orders may take 3–4 weeks depending on the design complexity. We’ll keep you updated every step of the way and provide tracking once your order ships.
What is your return policy?
We offer a 30-day return window for eligible items. Custom or engraved pieces are not eligible for return unless there is a manufacturing defect. If you’re not completely satisfied, contact us and we’ll work to make it right.
Do your rings come with a certificate of authenticity?
Yes, all our diamond rings come with a certificate from reputable gemological labs such as GIA or IGI, detailing the stone's quality and characteristics.
What if the ring doesn’t fit?
We offer one free resizing within 60 days of purchase (for eligible styles). If resizing isn’t possible due to the design, we’ll offer alternative solutions like remaking the ring or exchanging it for a different size.